IMPORTANT INFORMATION
This counselling practice does not provide an emergency, crisis, or out-of-hours service.
If you are experiencing a mental health crisis, feel unable to keep yourself safe, are at immediate risk of harm, or believe someone else may be at risk, please seek urgent support immediately. Do not wait for a response to an email, website enquiry, text message, or voicemail.
If you feel:
• You have seriously harmed yourself
• You are at immediate risk of harming yourself
• You are at immediate risk of harming another person
• You require urgent medical assistance
Call 999 for an ambulance go straight to A&E if you can.
Urgent Mental Health Support
If you need urgent mental health support, contact:
• Your GP surgery
• NHS 111 and select the mental health option where available
• Your local NHS Mental Health Crisis Team
• Your nearest Accident and Emergency (A&E) Department
Support Services
You may also contact: Available 24 hours a day
- Samaritans
Telephone: 116 123
- Shout
Text SHOUT to 85258 - MIND 0300 123 3393
Response Times
Website enquiries, emails and voicemail messages are monitored during normal working hours only.
Responses are typically provided within:
• 24-48 hours for enquiries
• Longer during holidays, illness, training, or periods of leave
Messages are not monitored continuously and should never be used to request emergency assistance.
Existing Clients
If you are an existing client and experiencing increased distress between sessions, please use the support arrangements discussed within your counselling agreement. If immediate support is required, contact one of the emergency or crisis services listed above.
By using this website, you acknowledge that this practice is not an emergency service and cannot guarantee immediate responses to communications.
